Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
What is Mossy Turtle Skincare all about?
Mossy Turtle Skincare is a woman-owned brand that uses pure botanicals, skin-nourishing ingredients, and natural oils to hydrate and rejuvenate your skin. Inspired by Hawaii’s oceanic beauty and mindful rituals, our products are formulated with care in small batches.
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What are the benefits of sea moss for your skin?
Sea moss is a skincare superhero:
* Helps lock in moisture with polysaccharides, leaving skin soft and plump.
* Contains minerals like iodine, calcium, magnesium, and potassium to promote healthy skin repair.
* Has anti-inflammatory properties to soothe irritation.
* Acts as a gentle detoxifier for a clearer complexion.
* Rich in vitamins A, C, and E to support collagen and protect against environmental damage.
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Are your products reef-safe or clean beauty?
Yes. We craft clean, reef-safe formulas designed to nourish your skin without harming our oceans.
At Mossy Turtle Skincare, we care deeply about protecting our oceans. That’s why our products are carefully formulated without oxybenzone, octinoxate, and other chemicals known to harm coral reefs.
We use reef-friendly ingredients chosen with care to nourish your skin while helping preserve marine ecosystems.
Please note: While we strive to make reef-conscious choices, no product can be guaranteed 100% reef-safe due to varying environmental factors and ingredient sourcing. We are committed to transparency and continuous improvement in our formulations.
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What are your main collections?
* Beach Collection: Features food-grade sun balm, moisturizers, and lightweight essences perfect for hydrated, sun-ready skin.
* Everyday Collection: Includes rich favorites like Vanilla Glow Whipped Lotion and our Shea Coconut Deodorant Stick—daily essentials for glowing, clean beauty.
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How do your products feel on the skin?
Our products deliver nourishing hydration and luxurious care:
* Lightweight essences that absorb quickly to enhance your natural glow.
* Rich creams that deeply nourish and rejuvenate, perfect after swimming or for daily use.
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What makes your brand unique?
Mossy Turtle Skincare is a woman-owned, clean-beauty brand shaped by island-inspired mindfulness, botanical rituals, and intentional skincare that respects both skin and sea.
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What is your shipping policy?
Orders are processed within 2 business days after payment is received. Shipping times vary depending on location and chosen shipping method. You’ll receive a tracking number once your order ships. We’re not responsible for delays caused by carriers, customs, or events outside our control.
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What is your returns policy?
Due to the nature of skincare products, we cannot accept returns of opened or used items for health and safety reasons. Please read our return policy for more details.
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How do you handle my personal information?
We respect your privacy and never sell your personal information. Payment information is processed securely—we do not store your full credit card details. You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
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